SugarCRM by TEIQ is a fully managed system backed by unrivalled service and support. Our services team provides unlimited telephone support and is available to respond to emergency support requests 24×7. Instructor-led training is available, as is the capability to design and develop custom features and modules. TEIQ is a certified SugarCRM Bronze Partner.

TEIQ’s project methodology ensures you get a great product with excellent service at a competitive price. Using SugarCRM your sales teams have more customer information at their fingertips, which increases sales revenue. Sales reps spend more time with customers, supported by enhanced information that benefits those sales calls, and less time writing reports and researching information. Support personelle have all the information they need to manage support calls, and are able to resolve queries and close issues faster, reducing the cost of support calls and improving customer satisfaction. Furthermore, because TEIQ manages and maintains the system and IT infrastructure required, your IT costs remain manageable. Bottom line, SugarCRM pays for itself in increased sales and customer satisfaction, and decreased costs through improved efficiency.

TEIQ CRM is a premier provider of commercially supported SugarCRM solutions in the New Zealand, Australia and Asia Pacific region, and provides professional implementation, support, hosting, training and development services for all editions of SugarCRM.

Being a Certified Bronze Partner, you can feel confident TEIQ has the expertise to look after your critical CRM requirements.

Support

Unlike other CRM companies out there, once you’re with TEIQ, we won’t leave you to figure things out on your own.

TEIQ’s dedicated and experienced support team manages many systems for clients across New Zealand.

Hosting

TEIQ’s fully managed and hosted service ensures that your critical data is always secure and available. We pro-actively monitor and maintain your system 24×7, and make sure that you’re always up-to-date with the latest features, upgrades, and security patches. Our state-of-the-art data centres house leading-edge equipment with redundant clusters and high-speed networks.

Training

A CRM system is only as good as the people using it. Once you’ve implemented SugarCRM, you can take advantage of our instructor-led online or on-site training, and empower your managers and front-line staff to use it to its fullest capacity.

Customisation

No two organisations are alike, so how could the way they track and store information be the same? SugarCRM is built for change, allowing end-users to customise it without the need for advanced technical skills or experience. A simple drag-and-drop interface allows administrators of an organisation to change screen layouts, add new fields, and change drop-down lists, all via SugarCRM Studio drag-and-drop interface. If there is something that you can’t do through the administration functions of SugarCRM, TEIQ’s experienced development team can work with you to build customisations, new modules, APIs and interfaces that your organisation needs.